Privacy Policy
Effective date: September 4, 2025
Introduction
Errandify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform, including the Errandify web dashboard, runner mobile app, and APIs.
Information We Collect
We collect the following types of information when you use Errandify: a. Information You Provide • Account details (name, email, phone number, business name, password). • Runner verification documents (valid ID, proof of address, photos, and any required licenses). • Task details (pickup and drop-off addresses, package description). • Payment details (billing information, transaction records). b. Automatically Collected Information • Device and browser information. • IP address and geolocation data (for delivery tracking). • Usage data (pages viewed, features used, time of access). • App logs (runner task updates, timestamps). c. Third-Party Information • Payment processors may share confirmation of successful payments. • Identity verification partners may share verification status.
How We Use Your Information
We use collected data to: • Provide and improve our services. • Share errands with available Runners • Track errands in real time. • Process payments and issue payouts. • Verify identity and ensure platform security. • Send service updates, alerts, and support responses. • Comply with legal obligations.
Sharing of Information
We do not sell your personal data. We may share information only in the following cases: • With Runners/Requesters: Delivery details (pickup, drop-off, name, phone number) are shared only as needed to complete tasks. • With Service Providers: Payment processors, cloud hosting, KYC/identity verification providers. • For Legal Reasons: If required by law, regulation, or to protect rights, safety, or security. • Business Transfers: In case of a merger, acquisition, or sale of assets.
Data Storage & Security
• Data is stored securely on cloud servers with encryption in transit (GCP, AWS). • Sensitive data (e.g., payment info, KYC documents) is encrypted at rest. • Access is limited to authorized staff only. • Despite safeguards, no system is 100% secure — use Errandify at your own risk.
Data Retention
• Account data is kept as long as your account is active. • Legal, accounting, or compliance data may be retained for up to 7 years. • You may request deletion of your data (see Section 7).
Cookies & Tracking
• Our website uses cookies and similar technologies to improve experience and analyze usage. • You can disable cookies via your browser, but some features may not work properly.
Your Rights
You have the right to: • Access your personal data. • Request corrections or updates. • Request deletion ("right to be forgotten"). • Restrict or object to processing. • Export your data in machine-readable format. To exercise these rights, contact us at: support@errandify.io
Children's Privacy
Errandify is not directed to individuals under 18. We do not knowingly collect data from children.
International Transfers
Your data may be processed or stored outside Nigeria by our service providers. We ensure it is protected and handled securely. By using Errandify, you consent to these transfers.
Changes to this Privacy Policy
We may update this policy from time to time. Changes will be posted on our website with an updated "Effective Date." Continued use of Errandify after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: Email: support@errandify.io